XO™ Usage Reporting

Introduction

Welcome to XO™ Dial Usage Reporting. The information to follow should help you become more familiar with the XO Dial Usage Reporting system. If you are experiencing problems or require help, please call the Operations Repair Desk at 1.888.699.6398.

·         Overview

·         Downloading Data and CSV Files

·         Help

·         Glossary of Terms

Overview

The XO Usage Reporting system allows you to track and monitor your end-user usage with your XO Dial Service. This tool will show you the detail behind your XO invoice (which summarizes your usage with your service). The graphs, which are auto-scaled according to the range of simultaneous unique users and time range selected, are based on a linear scale. For your convenience, you may view your usage by day, week, or month using any of the three reports:  Network Users, Summary of Network Users, or a Detailed Usage Report.

·         Network Users allows you to view the number of simultaneous unique users.  It will also provide a graph of simultaneous users over time. 

·         Summary of Network Users allows you to view the total number of sessions,  hours, and the number of unique user IDs per day. 

·         Detailed Usage Report allows you to view session counts and session hours per day per unique user ID. 

 

fig. 1.1 is an example of a Network Users Report graph of Simultaneous Users.

 

Downloading Data and CSV Files

A CSV file is a comma-delimited text file.  It can be opened by numerous applications including almost all text editors, spreadsheets, Netscape Communicator and Microsoft Internet Explorer.  This format should be easy to import and use in your own applications or documents. You will notice in CSV files, the heading 'user count'; this is the approximate number of unique user IDs logged during the given time period.  If you view a CSV file for a calendar day, the data will be broken down into five minute intervals. Here is an example of such a file that in this case is being displayed in Internet Explorer. (fig. 1.3).

 

 

 

 

 

 

 

fig. 1.3

All dates are in listed as "month/day/year hh:mm:ss" format.

 

If you press the "Return to Home" link, it will bring you back to the starting page.

 

Help

If you have any questions or experience any issues with the XO Dialed Usage Reporting system, please contact the Operations Repair Desk at 1.888.699.6398.

Note: The help desk is located in the United States and is available 24 hours a day, 7 days a week. 

 

Glossary of Terms

Auto-scaled: The scale of a graph that automatically adjusts itself to meaningfully reflect the amount of data on the graphs.

SesCnt:  Total session count.

800Cnt: Total 800 session count.

*GricCnt: Total international roaming session count.

Hrs:  Total local access hours used in a given period.

800Hrs:  Total 800 access hours used in a given period.

*GricHrs:  Total international hours used in a given period.

SesAvg:  Average local access session length.

800Avg:  Average 800 access session length.

*GricAvg:  Average international roaming session length.

**UniqId:  Total number of unique active user IDs in a given period.

 

* International roaming (provided by GRIC Communications, Inc.) is not available with all XO Internet dial services.

** Usage calculations derive from usage stop records rather than usage start records in any given report.  Unique user count is derived from unique login strings, not unique user IDs.  For example, user1@yourdomain.com and user1@subdomain.yourdomain.com would count as two unique users.